tawk.to Live Chat
Free hosted live chat with unlimited agents, ticketing and a knowledge base; paid add-ons cover branding removal, AI Assist and hired agents.
91
Crisp Live Chat
French-built hosted chat and shared inbox with a free 2-seat plan and flat per-workspace paid plans adding omnichannel, the Hugo AI agent and ticketing.
Free installs10K+WordPress.org, active
Est. Pro installs~750Likely 380–1.5K
Vendor claims600K+Vendor's own figure
Rating4.6/573 reviews
Price from$45/moFreemium
Last updated21 Oct 2026Version 0.49
Overview
Crisp is a customer messaging platform made by Crisp IM, a company founded in 2015 in Nantes, France. The WordPress plugin links your site to a Crisp workspace and adds the chatbox; agents reply from Crisp’s web, desktop and mobile apps.
Crisp charges per workspace rather than per agent, and it does not cap the number of conversations on any plan, which sets it apart from conversation-metered rivals.
Plans
- Free: 2 seats, the chat widget, shared inbox, mobile apps, contact form messages and e-commerce integrations including WooCommerce.
- Mini ($45/mo): 4 seats, shortcuts (saved replies), chat triggers, shared email inbox, private notes, unlimited history and a small amount of Hugo AI credit.
- Essentials ($95/mo): 10 seats, WhatsApp, Instagram, Messenger, SMS and other channels, workflow and chatbot builder, knowledge base, analytics and routing rules.
- Plus ($295/mo): 20+ seats, ticketing portal, advanced analytics, white labelling and more AI credit.
Hugo, Crisp’s AI agent, runs on credits included with paid plans. The separate Crisp WooCommerce plugin shows customers’ order history in the inbox and lets agents process refunds.
Limitations
The free plan lacks saved replies and triggers, and omnichannel messaging and the chatbot builder need Essentials, so the jump from free to useful is $95 a month. The WordPress.org plugin has not been updated for over a year and is flagged as untested with recent WordPress releases, though it only embeds the widget.
Crisp suits small teams, especially in Europe, that want EU-hosted data, predictable flat pricing and an inbox that can grow into omnichannel support.
Best for: Small European teams that want EU-hosted chat with flat pricing and room to grow into omnichannel support.
Crisp's flat per-workspace pricing and lack of conversation limits make costs predictable, and EU hosting is a real plus for GDPR. The free plan is thin, though, and most useful features start at $95 a month, so it is best value for teams that will use the omnichannel inbox.
Pros
- Flat per-workspace pricing with no conversation limits
- Free plan with 2 seats and unlimited conversations
- EU-hosted data from a French company with a DPA
- Wide channel support on Essentials: WhatsApp, Instagram, Messenger, SMS
- Order history and refunds via the Crisp WooCommerce plugin
- Hugo AI agent credits included from Mini
Cons
- Free plan has no saved replies or proactive triggers
- Omnichannel, chatbot builder and analytics need the $95 Essentials plan
- Ticketing only on the $295 Plus plan
- WordPress.org plugin not updated in over a year
- Annual prices not shown on the pricing page
Key features
What Crisp Live Chat highlights on its WordPress.org page and its own website, split by version.
Free version WordPress.org
- Free live chat for support and sales
- No-code chatbot builder access
- Real-time visitor typing preview
- Enriched visitor profiles and pages browsed
- Availability schedule for the chatbox
- Optional email or phone lead capture
- Real-time new-chat notifications
- iOS, Android, Windows and macOS apps
- Slack, Messenger, Telegram, WhatsApp integrations
- WooCommerce compatibility
Pro / paid adds From $45/mo
- Shortcuts and chat triggers on Mini
- Shared email inbox and private notes
- Unlimited conversation history
- Hugo AI agent credits
- Omnichannel inbox on Essentials
- Workflow automation and AI chatbot
- Knowledge base and analytics
- Routing rules and sub-inboxes
- Ticketing portal on Plus
- White labelling on Plus
Feature checklist
19 of 20 features we track in Live Chat & WhatsApp, feature score 97/100
Chat & channels 6/6
Live chat widget Key
Real-time chat between visitors and your team.
Free website chat widget with unlimited conversations.
Included
WhatsApp chat Key
WhatsApp buttons or WhatsApp conversations.
WhatsApp Business is part of the omnichannel inbox on Essentials.
Paid version Essentials
Other channels
Messenger, Instagram, Telegram, email or SMS in one place.
Email inbox from Mini; WhatsApp, Instagram, Messenger, SMS, Line and Viber on Essentials.
Paid version Essentials
Mobile & desktop apps
Reply from phone or desktop apps.
Mobile apps on Free; desktop apps for Windows and macOS.
Included
Offline messages
Collect messages when nobody is online.
Free plan collects contact form messages in the inbox; visitors can continue by email.
Included
File & image sharing
Send files and images in chat.
Users can share screenshots, images and files; allowed types and limits vary by plan.
Included
Automation & AI 5/5
Rule-based chatbot Key
Automated flows that answer common questions.
Workflow automation builder and omnichannel chatbot start on Essentials.
Paid version Essentials
AI chatbot Key
AI assistant trained on your site or help content.
Hugo AI agent: $5 credits (~90 conversations/mo) on Mini, more on higher plans.
Paid version Mini
Proactive messages
Triggered greetings based on page, time or behaviour.
Chat triggers based on visitor behaviour start on Mini.
Paid version Mini
Canned responses
Saved replies for common questions.
Shortcuts (saved replies) start on Mini; not on Free.
Paid version Mini
Business hours
Show availability and route out-of-hours chats.
Availability schedule shows the chatbox only during set hours.
Included
Stores & teams 5/5
WooCommerce integration Key
See orders and carts, or recommend products, in chat.
Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
Included
Visitor tracking
See who is on the site and which pages they view.
Visitor profiles show name, location and pages browsed.
Included
Multiple agents Key
More than one team member can answer chats.
Free plan includes 2 seats; Mini 4, Essentials 10, Plus 20+.
Included
Departments & routing
Route chats to the right team or agent.
Routing rules, assignment and sub-inboxes on Essentials.
Paid version Essentials
Chat history & analytics
Transcripts, response times and satisfaction ratings.
Analytics on Essentials; advanced custom reporting on Plus.
Paid version Essentials
Platform & privacy 3/4
Generous free plan Key
Free plan with real use, not just a short trial.
Free forever with 2 seats and unlimited conversations.
Included
Works without a SaaS account
Runs inside WordPress without an external chat platform.
Plugin links to a hosted Crisp workspace; conversations live in Crisp.
Not included
GDPR & consent options
Consent before chat loads, data retention or EU hosting.
All data held on EU servers, DPA available, and a privacy mode that delays sessions.
Included
Helpdesk & ticketing
Turn chats into tickets or a shared inbox.
Customer ticketing portal is a Plus plan feature.
Paid version Plus
Pricing
Free
$0On WordPress.org
Free
Freeper month1 workspace
2 seats, unlimited conversations, chat widget, mobile apps, e-commerce integrations.
Mini
$45per month1 workspace
4 seats, shortcuts, triggers, email inbox, $5 Hugo AI credits. Yearly billing available; 14-day trial.
Essentials
$95per month1 workspace
10 seats, omnichannel inbox, workflow/chatbot builder, knowledge base, analytics, routing, $25 AI credits.
Plus
$295per month1 workspace
20 seats (extra $10/seat), ticketing, advanced analytics, white label, $75 AI credits.
Prices are list prices from the vendor's site, checked 14 Oct 2026. Many vendors discount the first year.
How many sites use Crisp Live Chat?
Free installs from WordPress.org, the vendor's own claim, and our estimate of paid installs.
Free version (WordPress.org)
10K+
Active installations reported by WordPress.org.
Vendor claim
600K+
Sites/users claimed on the vendor's website. source
Estimated Pro / paid installs
~750
Our estimate, see method below.
How we estimated this: About 15K free installs x 5% (the usual share of free sites that also run the paid version when a hosted service whose free tier is generous) gives 750. The vendor figure (600K+) is more than 8 times the free installs, so it probably counts more than this plugin (other products or platforms) and we leave it out. Likely range: 380 to 1.5K. This counts sites running the paid version, including sites whose licence has lapsed. Estimates are rough and based on public figures as of 14 Oct 2026.
Stats & health
Weekly downloads
3,773 downloads last week, 792.6K all time
Rating breakdown
| Version | 0.49 |
|---|---|
| Last updated | 21 Oct 2026 (13 days ago) |
| Tested up to | WordPress 7.1.4 |
| Requires | WordPress 3.0.1+, PHP 5.3+ |
| Support threads (2 months) | 0 of 0 resolved |
| On WordPress.org since | 19 Jan 2016 |
Company & policy
| Paying customers claimed | 10K+ (source, 14 Oct 2026) Homepage: trusted by 10,000 companies; not stated whether all are paying. |
|---|---|
| Founded | 2015 (source, 14 Oct 2026) Created in 2015; based in Nantes, France. |
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FAQ
Is Crisp Live Chat free?
Yes. Crisp Live Chat has a free version on WordPress.org. Paid plans start at $45/mo.
How many sites use Crisp Live Chat?
WordPress.org reports 10K+ active installations of the free version. The vendor claims 600K+ sites in total. We estimate around 750 sites run the paid version.
Does Crisp Live Chat have live chat widget?
Yes: included. Free website chat widget with unlimited conversations.
Does Crisp Live Chat have whatsapp chat?
Yes: paid version (Essentials). WhatsApp Business is part of the omnichannel inbox on Essentials.
Does Crisp Live Chat have rule-based chatbot?
Yes: paid version (Essentials). Workflow automation builder and omnichannel chatbot start on Essentials.
Does Crisp Live Chat have ai chatbot?
Yes: paid version (Mini). Hugo AI agent: $5 credits (~90 conversations/mo) on Mini, more on higher plans.
Does Crisp Live Chat have woocommerce integration?
Yes: included. Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
Does Crisp Live Chat have multiple agents?
Yes: included. Free plan includes 2 seats; Mini 4, Essentials 10, Plus 20+.
Does Crisp Live Chat have generous free plan?
Yes: included. Free forever with 2 seats and unlimited conversations.
What does the Crisp free plan include?
Two seats, unlimited conversations, the website chat widget, shared inbox, mobile apps, contact form messages and e-commerce integrations such as WooCommerce. Saved replies, triggers, AI credits and automation need a paid plan.
How is Crisp priced?
Per workspace, not per agent: Mini $45/mo (4 seats), Essentials $95/mo (10 seats) and Plus $295/mo (20 seats, extra seats $10). Conversations are not limited. Yearly billing can be switched on in the app.
Does Crisp integrate with WooCommerce?
Yes. Crisp offers a WooCommerce plugin that shows customers' order history in the inbox and supports refunds and templated replies with order data. E-commerce integrations are listed on the Free plan.
Where is Crisp data stored?
Crisp says all data is held on servers in the EU (Netherlands and Germany), with a DPA available. A 'total privacy mode' delays starting a session until the visitor interacts with the chatbox.
Last updated 14 Oct 2026. Spotted something wrong? Suggest an edit.