Crisp Live Chat
French-built hosted chat and shared inbox with a free 2-seat plan and flat per-workspace paid plans adding omnichannel, the Hugo AI agent…
97
3CX Free Live Chat
Free website live chat and click-to-call widget that connects WordPress to a 3CX phone system, with WhatsApp, Facebook and SMS in the same agent inbox.
Free installs100K+WordPress.org, active
Est. Pro installs~6.2KLikely 3.1K–12K
Vendor claims100K+Vendor's own figure
Rating4.6/5820 reviews
Price from€285/yrFreemium
Last updated20 Oct 2026Version 10.0.19
Overview
3CX Free Live Chat (the plugin formerly known as WP Live Chat Support) is the WordPress connector for 3CX, a business phone and contact-centre platform. Rather than running chat inside WordPress, the plugin places a chat bubble on your site and hands every conversation to a 3CX system, where agents answer from the 3CX web client or the desktop and mobile apps. Visitors can also escalate a chat to a browser voice or video call without installing anything.
Setup involves creating a 3CX account, adding a Live Chat configuration in the 3CX admin console and pasting its URL into the plugin. The free 3CX edition is hosted by 3CX and covers up to 10 users, with inbound WhatsApp, live chat and SMS, call queues and apps included. Larger teams move to the paid Basic, Pro or AI editions, which are priced per system by simultaneous calls rather than per agent.
What it does well
- Chats are routed to queues with polling strategies, so several agents can share the load and one takes ownership.
- Live chat, WhatsApp, Facebook and SMS arrive in one interface, with quick response templates for common replies.
- An offline form appears automatically when nobody is available, and greetings can follow business hours.
- Chat data stays on the 3CX instance that handled it, with a GDPR consent message and auto-delete of old conversations.
- Queue reports cover answered and abandoned chats, and reports can be emailed on a schedule.
Limitations
This is not a self-contained WordPress plugin: without a 3CX system nothing works, and all configuration lives in the 3CX console rather than the WordPress admin. There is no WooCommerce awareness, no built-in rule-based chatbot and no visitor tracking panel of the kind dedicated live chat SaaS tools offer. Website visitors cannot upload files, although agents can send them. AI features, including an AI agent that can answer chat channels, require the paid AI edition plus your own AI provider account. The WordPress plugin itself receives infrequent updates.
Who should pick it: small businesses that want free live chat with real phone-system features, or companies already running 3CX that want web chat, calls and messaging handled by the same team. Sites that only need a WhatsApp button, or want everything managed inside WordPress, will find lighter options simpler.
Best for: Small businesses or 3CX customers who want free live chat tied to a full phone and messaging system.
3CX Free Live Chat is excellent value if you also want calls, queues and WhatsApp in one place, and the free tier is genuinely usable for small teams. It is heavier to set up than WordPress-native tools and offers nothing for WooCommerce, so pure chat-widget users may prefer something simpler.
Pros
- Free tier covers up to 10 agents with no time limit
- Chat, WhatsApp, Facebook and SMS handled in one 3CX inbox
- Visitors can turn a chat into a browser voice or video call
- Queue-based routing and quick response templates for teams
- Chat data stored on your own 3CX instance with auto-delete options
Cons
- Requires a 3CX account and system; nothing runs inside WordPress
- No WooCommerce integration or visitor tracking panel
- Website visitors cannot upload files in chat
- AI and advanced reporting tied to paid 3CX editions
Key features
What 3CX Free Live Chat highlights on its WordPress.org page and its own website, split by version.
Free version WordPress.org
- Website live chat bubble
- Browser voice and video calls from chat
- Inbound WhatsApp, Facebook and SMS
- Multiple agents share incoming chats
- Desktop and mobile agent apps
- Free for up to 10 users
- Cloud hosting by 3CX included
- Offline contact form when away
- Ring groups and auto attendant
- No credit card or time limit
Pro / paid adds From €285/yr
- Unlimited users on dedicated 3CX
- Priced per system, not per agent
- Queue routing with polling strategies
- Quick response templates across channels
- Abandoned and agent chat reports
- Scheduled email reports
- CRM integrations (Pro edition)
- AI agent for chat channels (AI edition)
- Call recording and transcription
- Self-hosted or 3CX-hosted options
Feature checklist
15 of 20 features we track in Live Chat & WhatsApp, feature score 72/100
Chat & channels 6/6
Live chat widget Key
Real-time chat between visitors and your team.
Website chat bubble connected to agents in the 3CX web client and apps.
Included
WhatsApp chat Key
WhatsApp buttons or WhatsApp conversations.
Inbound WhatsApp messages handled in the same 3CX inbox; free edition includes it.
Included
Other channels
Messenger, Instagram, Telegram, email or SMS in one place.
Live chat, WhatsApp, Facebook and SMS/MMS in one agent interface.
Included
Mobile & desktop apps
Reply from phone or desktop apps.
Agents reply from 3CX iOS, Android, Windows and web client apps.
Included
Offline messages
Collect messages when nobody is online.
Offline form appears automatically when agents are away; submissions arrive as chats.
Included
File & image sharing
Send files and images in chat.
Agents can send files to visitors, but website visitors cannot upload files.
Partial
Automation & AI 4/5
Rule-based chatbot Key
Automated flows that answer common questions.
Not verified
AI chatbot Key
AI assistant trained on your site or help content.
AI Agent can answer chat channels in V20 Update 10+; needs own OpenAI or xAI account.
Paid version AI Edition
Proactive messages
Triggered greetings based on page, time or behaviour.
Custom greetings for different chat stages and business hours; no page or behaviour triggers confirmed.
Partial
Canned responses
Saved replies for common questions.
Quick response templates for live chat, WhatsApp, Facebook and SMS replies.
Included
Business hours
Show availability and route out-of-hours chats.
Greetings follow business hours and the offline form takes over out of hours.
Included
Stores & teams 3/5
WooCommerce integration Key
See orders and carts, or recommend products, in chat.
No WooCommerce integration; the plugin only embeds the 3CX widget.
Not included
Visitor tracking
See who is on the site and which pages they view.
Not verified
Multiple agents Key
More than one team member can answer chats.
Several agents share and transfer queries; free edition covers up to 10 users.
Included
Departments & routing
Route chats to the right team or agent.
Chats route to queues or extensions with polling strategies; one agent takes ownership.
Included
Chat history & analytics
Transcripts, response times and satisfaction ratings.
Queue performance, agent statistics and abandoned chat reports, schedulable by email.
Included
Platform & privacy 2/4
Generous free plan Key
Free plan with real use, not just a short trial.
Free 3CX edition for up to 10 users with hosting, no time limit or card needed.
Included
Works without a SaaS account
Runs inside WordPress without an external chat platform.
Requires a 3CX hosted or self-managed system; WordPress only shows the widget.
Not included
GDPR & consent options
Consent before chat loads, data retention or EU hosting.
GDPR consent message, data kept on your 3CX instance and auto-delete after set months.
Included
Helpdesk & ticketing
Turn chats into tickets or a shared inbox.
Chats can be taken and marked dealt with, but there is no ticketing system.
Not included
Pricing
Free
$0On WordPress.org
3CX Free
Freeper yearUp to 10 users
Hosted by 3CX; live chat, inbound WhatsApp and SMS, queues and apps. You supply and pay for your own SIP trunk for calls.
3CX Basic
€285per year1 system (8 simultaneous calls)
Priced per system by simultaneous calls, not per user. Figure from a published 2026 price list; vendor calculator is interactive, so confirm before buying.
3CX Pro
€380per year1 system (8 simultaneous calls)
Adds CRM integrations and call recording. Figure from a published 2026 price list; confirm with the 3CX calculator.
3CX AI
€715per year1 system (8 simultaneous calls)
Adds AI agents, transcription and summaries; AI provider usage (OpenAI, xAI) billed separately. Confirm with the 3CX calculator.
Prices are list prices from the vendor's site, checked 14 Oct 2026. Many vendors discount the first year.
How many sites use 3CX Free Live Chat?
Free installs from WordPress.org, the vendor's own claim, and our estimate of paid installs.
Free version (WordPress.org)
100K+
Active installations reported by WordPress.org.
Vendor claim
100K+
Sites/users claimed on the vendor's website. source
Estimated Pro / paid installs
~6.2K
Our estimate, see method below.
How we estimated this: WordPress.org shows 100K+ free installs, which could mean anything from 100K to 200K. The vendor says 100K+ sites, so we put the free count halfway between the middle of that range and the vendor figure, at about 130K. About 130K free installs x 5% (the usual share of free sites that also run the paid version when a hosted service whose free tier is generous) gives 6.3K. Likely range: 3.1K to 12K. This counts sites running the paid version, including sites whose licence has lapsed. Estimates are rough and based on public figures as of 14 Oct 2026.
Stats & health
Weekly downloads
12,214 downloads last week, 4.2M all time
Rating breakdown
| Version | 10.0.19 |
|---|---|
| Last updated | 20 Oct 2026 (14 days ago) |
| Tested up to | WordPress 7.1.4 |
| Requires | WordPress 5.3+, PHP 5.4+ |
| Support threads (2 months) | 0 of 0 resolved |
| On WordPress.org since | 6 Jan 2013 |
Company & policy
| Paying customers claimed | 350K+ (source, 14 Oct 2026) 3CX claims more than 350,000 businesses use 3CX overall (phone system, not just live chat). |
|---|---|
| Founded | 2005 (source, 14 Oct 2026) |
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FAQ
Is 3CX Free Live Chat free?
Yes. 3CX Free Live Chat has a free version on WordPress.org. Paid plans start at €285/yr.
How many sites use 3CX Free Live Chat?
WordPress.org reports 100K+ active installations of the free version. The vendor claims 100K+ sites in total. We estimate around 6.2K sites run the paid version.
Does 3CX Free Live Chat have live chat widget?
Yes: included. Website chat bubble connected to agents in the 3CX web client and apps.
Does 3CX Free Live Chat have whatsapp chat?
Yes: included. Inbound WhatsApp messages handled in the same 3CX inbox; free edition includes it.
Does 3CX Free Live Chat have ai chatbot?
Yes: paid version (AI Edition). AI Agent can answer chat channels in V20 Update 10+; needs own OpenAI or xAI account.
Does 3CX Free Live Chat have woocommerce integration?
No: not included. No WooCommerce integration; the plugin only embeds the 3CX widget.
Does 3CX Free Live Chat have multiple agents?
Yes: included. Several agents share and transfer queries; free edition covers up to 10 users.
Does 3CX Free Live Chat have generous free plan?
Yes: included. Free 3CX edition for up to 10 users with hosting, no time limit or card needed.
Is 3CX Free Live Chat really free?
Yes. The free 3CX edition is hosted by 3CX and supports up to 10 users without a time limit. You only pay for a SIP trunk if you want external phone calls, and paid editions are only needed for larger teams or advanced features.
Does it work without a 3CX account?
No. The WordPress plugin only displays the chat widget; conversations are handled by a 3CX system, so you need a free or paid 3CX account and must create a Live Chat configuration in the 3CX admin console.
Can agents answer WhatsApp and Facebook messages too?
Yes. 3CX routes live chat, WhatsApp, Facebook and SMS into the same agent interface, and chats can be assigned to queues so the right team picks them up.
Is there a chatbot?
There is no built-in rule-based chatbot. The paid 3CX AI edition includes AI agents that can handle chat channels using your knowledge sources, but you connect your own AI provider and pay its usage separately.
What happened to WP Live Chat Support?
3CX took over WP Live Chat Support and the plugin now connects sites to 3CX. Chats are no longer stored in WordPress; they live on the 3CX system instead.
Last updated 14 Oct 2026. Spotted something wrong? Suggest an edit.