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LiveChat
Paid, per-agent live chat platform from Text (formerly LiveChat Software) with a free WordPress connector, AI Agent, ticketing and WooCommerce cart view.
Free installs10K+WordPress.org, active
Est. active installs~9KLikely 4.5K–18K
Rating4.6/598 reviews
Price from$228/yrPremium
Last updated25 May 2026Version 5.0.12
Overview
LiveChat is one of the longest-running hosted chat services, built by the Polish company Text S.A. (formerly LiveChat Software, founded in 2002). The free WordPress plugin installs the chat widget and links your site to a LiveChat/Text account, where agents answer chats in the web, desktop or mobile apps.
In 2026 the vendor moved new sign-ups onto Text plans. The livechat.com pricing page now sells Essential and Growth per user, while existing LiveChat customers keep their legacy Starter, Team and Business plans. The WordPress plugin works with Text, so new users will be on the new plans.
What you get
- Real-time chat with offline message capture, quick replies and a typing preview.
- Website chat, WhatsApp, Messenger, SMS (Twilio) and email in one inbox.
- Visitor tracking, targeted proactive campaigns and customer profiles.
- Built-in ticketing, an AI Agent with a monthly quota of AI resolutions, and AI Copilot reply suggestions.
- WooCommerce integration that shows each shopper’s cart and order history in the chat.
Pricing and limits
There is no free plan, only a 14-day trial. Essential costs $19 per user a month billed annually ($25 monthly) and keeps 60 days of history, 50 tracked live visitors, 3 campaigns and 10 AI resolutions a month. Growth, at $79 per user a month annually, adds unlimited history, shared canned responses, 10 teams, deeper reports and 200 AI resolutions. Extra AI resolutions are sold in packs.
The per-agent model gets expensive for larger teams, and some details, such as which plan includes routing rules and working hours, are not clear on the new pricing table. Rule-based chatbot flows come from the separate ChatBot.com product.
LiveChat suits established businesses and support teams that want a polished, well-supported chat and ticketing tool and are happy to pay per agent.
Best for: Established support teams that want a premium hosted chat and ticketing tool and can budget per agent.
LiveChat is a dependable, feature-rich service with good WooCommerce context and strong compliance options. Without a free plan and with per-user pricing it costs more than most rivals, so it makes most sense for teams that will use the reporting, ticketing and AI features.
Pros
- Mature, polished chat app with web, desktop and mobile apps
- WhatsApp, Messenger, SMS and email in one inbox on all plans
- WooCommerce cart and order history visible in chat
- Ticketing and AI Agent built into every plan
- Strong GDPR tooling: consent forms, anonymised transcripts, retention
- 24/7 support from the vendor
Cons
- No free plan; only a 14-day trial
- Per-user pricing adds up quickly for larger teams
- Essential keeps only 60 days of history and 10 AI resolutions/mo
- Rule-based chatbot flows need the separate ChatBot.com product
- Recent switch to Text plans makes plan details harder to compare
Key features
What LiveChat highlights on its WordPress.org page and its own website, split by version.
Included features From $228/yr
- Real-time chat with offline message capture
- Website chat, WhatsApp, Messenger, SMS and email
- Visitor tracking and targeted campaigns
- Quick replies with shortcuts
- Built-in ticketing with rules and custom fields
- AI Agent with monthly AI resolutions
- AI Copilot reply suggestions and summaries
- WooCommerce cart and order history in chat
- Reports on response times and satisfaction
- Agent teams, roles and permissions
- iOS, Android, Windows and macOS apps
- GDPR consent forms and data retention
- Multisite support with per-site widgets
Feature checklist
17 of 20 features we track in Live Chat & WhatsApp, feature score 85/100
Chat & channels 6/6
Live chat widget Key
Real-time chat between visitors and your team.
Real-time chat with customisable widget, greetings and placement.
Included
WhatsApp chat Key
WhatsApp buttons or WhatsApp conversations.
Pricing page says WhatsApp is available in every plan.
Included
Other channels
Messenger, Instagram, Telegram, email or SMS in one place.
Website chat, WhatsApp, Messenger, SMS (Twilio) and email land in one inbox.
Included
Mobile & desktop apps
Reply from phone or desktop apps.
iOS and Android apps plus desktop apps for macOS and Windows.
Included
Offline messages
Collect messages when nobody is online.
When offline the widget collects messages like a contact form.
Included
File & image sharing
Send files and images in chat.
File sharing included; storage 2 GB + 50 MB/user on Essential.
Included
Automation & AI 4/5
Rule-based chatbot Key
Automated flows that answer common questions.
Rule-based bot flows need the separate paid ChatBot.com product; the AI Agent covers FAQs.
Via add-on
AI chatbot Key
AI assistant trained on your site or help content.
AI Agent in all plans: 10 AI resolutions/mo on Essential, 200 on Growth, extra packs $49.50.
Included
Proactive messages
Triggered greetings based on page, time or behaviour.
Targeted campaigns: 3 on Essential, 30 on Growth.
Included
Canned responses
Saved replies for common questions.
Private canned responses on Essential; shared ones on Growth.
Included
Business hours
Show availability and route out-of-hours chats.
Working hours row is on the pricing table but the plan columns are unclear.
Not verified
Stores & teams 5/5
WooCommerce integration Key
See orders and carts, or recommend products, in chat.
Shows each shopper's cart and order history in the chat.
Included
Visitor tracking
See who is on the site and which pages they view.
Live visitor tracking with pages and referrers; 50 visitors on Essential, 400 on Growth.
Included
Multiple agents Key
More than one team member can answer chats.
Priced per user, so you can add as many agents as you pay for.
Included
Departments & routing
Route chats to the right team or agent.
Smart and manual chat assignment on all plans; routing rules tier not clear.
Included
Chat history & analytics
Transcripts, response times and satisfaction ratings.
Basic reports on Essential; team and agent performance reports on Growth.
Included
Platform & privacy 2/4
Generous free plan Key
Free plan with real use, not just a short trial.
No free plan; 14-day trial only.
Not included
Works without a SaaS account
Runs inside WordPress without an external chat platform.
Plugin connects to the hosted LiveChat/Text platform.
Not included
GDPR & consent options
Consent before chat loads, data retention or EU hosting.
Consent forms, transcript anonymisation and retention policies; GDPR compliant per FAQ.
Included
Helpdesk & ticketing
Turn chats into tickets or a shared inbox.
Ticketing included: 3 rules and 1 team on Essential, 10 of each on Growth.
Included
Pricing
Essential
$228per yearPer user
$19/user/mo billed annually or $25 monthly; 60-day history, 10 AI resolutions/mo, 1 team. 14-day free trial.
Growth
$948per yearPer user
$79/user/mo billed annually or $99 monthly; unlimited history, 200 AI resolutions/mo, 10 teams.
Enterprise
Customper yearCustom
Custom quote; SSO and audit logs. Legacy LiveChat plans (Starter $19, Team $49, Business $79/agent/mo annual) remain for existing customers.
Prices are list prices from the vendor's site, checked 14 Oct 2026. Many vendors discount the first year.
How many sites use LiveChat?
Free installs from WordPress.org, the vendor's own claim, and our estimate of paid installs.
Free version (WordPress.org)
10K+
Active installations reported by WordPress.org.
Vendor claim
30K+
Paying customers claimed by the vendor. source
Estimated active installs
~9K
Our estimate, see method below.
How we estimated this: The free connector plugin has about 15K active installs and needs a paid account; assuming 60% are on a paid plan gives 9K. Likely range: 4.5K to 18K. This counts sites running the paid version, including sites whose licence has lapsed. Estimates are rough and based on public figures as of 14 Oct 2026.
Stats & health
Weekly downloads
821 downloads last week, 1.3M all time
Rating breakdown
| Version | 5.0.12 |
|---|---|
| Last updated | 25 May 2026 (162 days ago) |
| Tested up to | WordPress 6.9.11 |
| Requires | WordPress 4.4+, PHP 7.2+ |
| Support threads (2 months) | 1 of 2 resolved |
| On WordPress.org since | 10 Mar 2010 |
Company & policy
| Paying customers claimed | 30K+ (source, 14 Oct 2026) About page: 30,000+ businesses in 150+ countries and 114k paid users across Text products. |
|---|---|
| Founded | 2002 (source, 14 Oct 2026) Founded in Wroclaw, Poland as LiveChat; renamed Text S.A. in 2023. |
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FAQ
Is LiveChat free?
No. LiveChat is a premium plugin. Paid plans start at $228/yr.
How many sites use LiveChat?
WordPress.org reports 10K+ active installations of the free version. We estimate around 9K active installs.
Does LiveChat have live chat widget?
Yes: included. Real-time chat with customisable widget, greetings and placement.
Does LiveChat have whatsapp chat?
Yes: included. Pricing page says WhatsApp is available in every plan.
Does LiveChat have rule-based chatbot?
Yes: via add-on. Rule-based bot flows need the separate paid ChatBot.com product; the AI Agent covers FAQs.
Does LiveChat have ai chatbot?
Yes: included. AI Agent in all plans: 10 AI resolutions/mo on Essential, 200 on Growth, extra packs $49.50.
Does LiveChat have woocommerce integration?
Yes: included. Shows each shopper's cart and order history in the chat.
Does LiveChat have multiple agents?
Yes: included. Priced per user, so you can add as many agents as you pay for.
Does LiveChat have generous free plan?
No: not included. No free plan; 14-day trial only.
Is there a free LiveChat plan?
No. The WordPress plugin is free, but the chat service needs a paid plan after a 14-day trial that requires no card. Prices are per user.
What is the difference between LiveChat and Text?
Text is the vendor's renamed company and its new product line. New trials from livechat.com now start on Text plans (Essential and Growth), while existing LiveChat subscribers keep their legacy Starter, Team or Business plans.
Does LiveChat show WooCommerce orders in chat?
Yes. With WooCommerce active, the plugin shares each shopper's cart contents and order history with agents, which helps with upsells and cart recovery.
Can I turn the AI off?
Yes. The plugin FAQ says Copilot and the chatbot can be disabled so that only human agents reply.
Last updated 14 Oct 2026. Spotted something wrong? Suggest an edit.