Click to Chat vs LiveChat
Updated 14 Oct 2026. 20 features compared side by side.
WhatsApp chat button with eight styles, greetings dialogs, WooCommerce messages and analytics events; Pro adds multiple agents, forms and business hours.
Paid, per-agent live chat platform from Text (formerly LiveChat Software) with a free WordPress connector, AI Agent, ticketing and WooCommerce cart view.
Choose Click to Chat if…
- You need generous free plan and works without a SaaS account
- You want to start with a free version
- You want the lower entry price ($18/yr vs $228/yr)
- You prefer the more widely used option
Choose LiveChat if…
- You need live chat widget and rule-based chatbot
- You also want AI chatbot and other channels
- You want the more complete feature set (85/100 vs 50/100)
Click to Chat includes 2 features that LiveChat lacks, including Generous free plan and Works without a SaaS account; LiveChat has 7 that Click to Chat lacks, including Live chat widget, Other channels and Rule-based chatbot. Both include 10 of the 20 features we track. 1 feature is not yet verified for one or both plugins.
At a glance
Feature comparison
Click a screenshot to see both plugins side by side.
Click to Chat LiveChatChat & channels4/66/6
Opens WhatsApp; there is no on-site chat with your team.
Real-time chat with customisable widget, greetings and placement.
One-click WhatsApp or WhatsApp Business chat, plus group invites and sharing.
Pricing page says WhatsApp is available in every plan.
WhatsApp only; no Messenger, Telegram or other channels.
Website chat, WhatsApp, Messenger, SMS (Twilio) and email land in one inbox.
Replies happen in WhatsApp's own mobile and desktop apps; no dedicated agent app.
iOS and Android apps plus desktop apps for macOS and Windows.
PRO greetings form collects details with email alerts; out-of-hours settings switch CTA.
When offline the widget collects messages like a contact form.
Files can be exchanged in WhatsApp after the handoff; not in the widget.
File sharing included; storage 2 GB + 50 MB/user on Essential.
Automation & AI2/54/5
Greetings dialogs and a PRO form, but no automated chat flows.
Rule-based bot flows need the separate paid ChatBot.com product; the AI Agent covers FAQs.
No AI assistant offered.
AI Agent in all plans: 10 AI resolutions/mo on Essential, 200 on Growth, extra packs $49.50.
Greetings dialogs and badge free; PRO triggers by time, scroll or element visibility.
Targeted campaigns: 3 on Essential, 30 on Growth.
No saved agent replies; only prefilled visitor messages.
Private canned responses on Essential; shared ones on Growth.
Online/offline schedule hides the widget or swaps numbers and CTAs.
Working hours row is on the pricing table but the plan columns are unclear.
Stores & teams4/55/5
Product, price and SKU variables in messages and placement on product pages.
Shows each shopper's cart and order history in the chat.
No live visitor monitoring; click events go to analytics tools.
Live visitor tracking with pages and referrers; 50 visitors on Essential, 400 on Growth.
Multi-agent greetings with several accounts and per-agent time ranges.
Priced per user, so you can add as many agents as you pay for.
Per-agent hours, random number rotation and per-page or per-language numbers.
Smart and manual chat assignment on all plans; routing rules tier not clear.
Click events to GA, GTM, Meta Pixel and Google Ads; no conversation reports.
Basic reports on Essential; team and agent performance reports on Growth.
Platform & privacy3/42/4
Free version includes styles, greetings, WooCommerce, analytics and webhooks.
No free plan; 14-day trial only.
Runs entirely inside WordPress; no external account needed.
Plugin connects to the hosted LiveChat/Text platform.
Opt-in consent option; plugin states it collects no user data and sets no cookies.
Consent forms, transcript anonymisation and retention policies; GDPR compliant per FAQ.
No tickets or shared inbox.
Ticketing included: 3 rules and 1 team on Essential, 10 of each on Growth.
Statuses: Yes Pro Add-on Partial 3rd-party No ?
Pricing compared
Click to Chat Freemium
| Free | $0 |
|---|---|
| Single | $18 per year, 1 site |
| Plus | $34 per year, Multiple (not stated) |
LiveChat Premium
| Essential | $228 per year, Per user |
|---|---|
| Growth | $948 per year, Per user |
| Enterprise | Custom per year, Custom |
Downloads trend
Click to Chat
128,467 downloads last week
LiveChat
821 downloads last week
Verdict
LiveChat scores higher on our feature checklist (85/100 against 50/100) and includes live chat widget, rule-based chatbot and AI chatbot that Click to Chat does not. Click to Chat still has the edge on generous free plan and works without a SaaS account. Only Click to Chat has a free version. Check the features you rely on in the table below before deciding.
Biggest differences
Click to Chat: not included. LiveChat: included. Real-time chat with customisable widget, greetings and placement.
Click to Chat: not included. LiveChat: via add-on. Rule-based bot flows need the separate paid ChatBot.com product; the AI Agent covers FAQs.
Click to Chat: not included. LiveChat: included. AI Agent in all plans: 10 AI resolutions/mo on Essential, 200 on Growth, extra packs $49.50.
Click to Chat: included. LiveChat: not included. Free version includes styles, greetings, WooCommerce, analytics and webhooks.
Click to Chat: not included. LiveChat: included. Website chat, WhatsApp, Messenger, SMS (Twilio) and email land in one inbox.
Click to Chat: not included. LiveChat: included. Private canned responses on Essential; shared ones on Growth.
Written from the feature, pricing and install data on this page, not from hands-on testing. How we compare.
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FAQ
Which is better, Click to Chat or LiveChat?
LiveChat scores higher on our feature checklist (85/100 against 50/100) and includes live chat widget, rule-based chatbot and AI chatbot that Click to Chat does not. Click to Chat still has the edge on generous free plan and works without a SaaS account. Only Click to Chat has a free version. Check the features you rely on in the table below before deciding.
Which has more features?
LiveChat includes 17 of the 20 features we track, against 13 for Click to Chat. Feature count is only part of the picture; check which of the differences matter to you.
Is Click to Chat free?
Click to Chat has a free version on WordPress.org. Paid plans start at $18/yr.
Is LiveChat free?
LiveChat is premium only. Paid plans start at $228/yr.
Feature data last changed 14 Oct 2026. Spotted something wrong? Suggest an edit to Click to Chat or LiveChat. Some links are affiliate links. We may earn a commission at no cost to you; it never affects our data or rankings.