Crisp Live Chat vs LiveChat
Updated 14 Oct 2026. 20 features compared side by side.
French-built hosted chat and shared inbox with a free 2-seat plan and flat per-workspace paid plans adding omnichannel, the Hugo AI agent and ticketing.
Paid, per-agent live chat platform from Text (formerly LiveChat Software) with a free WordPress connector, AI Agent, ticketing and WooCommerce cart view.
Choose Crisp Live Chat if…
- You need generous free plan
- You want the more complete feature set (97/100 vs 85/100)
- You want to start with a free version
Choose LiveChat if…
- Established support teams that want a premium hosted chat and ticketing tool and can budget per agent
Crisp Live Chat includes 1 feature that LiveChat lacks, including Generous free plan. Both include 17 of the 20 features we track. 1 feature is not yet verified for one or both plugins.
At a glance
Feature comparison
Click a screenshot to see both plugins side by side.
Crisp Live Chat LiveChatChat & channels6/66/6
Free website chat widget with unlimited conversations.
Real-time chat with customisable widget, greetings and placement.
WhatsApp Business is part of the omnichannel inbox on Essentials.
Pricing page says WhatsApp is available in every plan.
Email inbox from Mini; WhatsApp, Instagram, Messenger, SMS, Line and Viber on Essentials.
Website chat, WhatsApp, Messenger, SMS (Twilio) and email land in one inbox.
Mobile apps on Free; desktop apps for Windows and macOS.
iOS and Android apps plus desktop apps for macOS and Windows.
Free plan collects contact form messages in the inbox; visitors can continue by email.
When offline the widget collects messages like a contact form.
Users can share screenshots, images and files; allowed types and limits vary by plan.
File sharing included; storage 2 GB + 50 MB/user on Essential.
Automation & AI5/54/5
Workflow automation builder and omnichannel chatbot start on Essentials.
Rule-based bot flows need the separate paid ChatBot.com product; the AI Agent covers FAQs.
Hugo AI agent: $5 credits (~90 conversations/mo) on Mini, more on higher plans.
AI Agent in all plans: 10 AI resolutions/mo on Essential, 200 on Growth, extra packs $49.50.
Chat triggers based on visitor behaviour start on Mini.
Targeted campaigns: 3 on Essential, 30 on Growth.
Shortcuts (saved replies) start on Mini; not on Free.
Private canned responses on Essential; shared ones on Growth.
Availability schedule shows the chatbox only during set hours.
Working hours row is on the pricing table but the plan columns are unclear.
Stores & teams5/55/5
Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
Shows each shopper's cart and order history in the chat.
Visitor profiles show name, location and pages browsed.
Live visitor tracking with pages and referrers; 50 visitors on Essential, 400 on Growth.
Free plan includes 2 seats; Mini 4, Essentials 10, Plus 20+.
Priced per user, so you can add as many agents as you pay for.
Routing rules, assignment and sub-inboxes on Essentials.
Smart and manual chat assignment on all plans; routing rules tier not clear.
Analytics on Essentials; advanced custom reporting on Plus.
Basic reports on Essential; team and agent performance reports on Growth.
Platform & privacy3/42/4
Free forever with 2 seats and unlimited conversations.
No free plan; 14-day trial only.
Plugin links to a hosted Crisp workspace; conversations live in Crisp.
Plugin connects to the hosted LiveChat/Text platform.
All data held on EU servers, DPA available, and a privacy mode that delays sessions.
Consent forms, transcript anonymisation and retention policies; GDPR compliant per FAQ.
Customer ticketing portal is a Plus plan feature.
Ticketing included: 3 rules and 1 team on Essential, 10 of each on Growth.
Statuses: Yes Pro Add-on Partial 3rd-party No ?
Pricing compared
Crisp Live Chat Freemium
| Free | $0 |
|---|---|
| Free | Free per month, 1 workspace |
| Mini | $45 per month, 1 workspace |
| Essentials | $95 per month, 1 workspace |
| Plus | $295 per month, 1 workspace |
LiveChat Premium
| Essential | $228 per year, Per user |
|---|---|
| Growth | $948 per year, Per user |
| Enterprise | Custom per year, Custom |
Downloads trend
Crisp Live Chat
2,907 downloads last week
LiveChat
821 downloads last week
Verdict
Crisp Live Chat scores higher on our feature checklist (97/100 against 85/100) and includes generous free plan that LiveChat does not. Only Crisp Live Chat has a free version. Check the features you rely on in the table below before deciding.
Biggest differences
Crisp Live Chat: included. LiveChat: not included. Free forever with 2 seats and unlimited conversations.
Written from the feature, pricing and install data on this page, not from hands-on testing. How we compare.
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FAQ
Which is better, Crisp Live Chat or LiveChat?
Crisp Live Chat scores higher on our feature checklist (97/100 against 85/100) and includes generous free plan that LiveChat does not. Only Crisp Live Chat has a free version. Check the features you rely on in the table below before deciding.
Which has more features?
Crisp Live Chat includes 19 of the 20 features we track, against 17 for LiveChat. Feature count is only part of the picture; check which of the differences matter to you.
Is Crisp Live Chat free?
Crisp Live Chat has a free version on WordPress.org. Paid plans start at $45/mo.
Is LiveChat free?
LiveChat is premium only. Paid plans start at $228/yr.
Feature data last changed 14 Oct 2026. Spotted something wrong? Suggest an edit to Crisp Live Chat or LiveChat. Some links are affiliate links. We may earn a commission at no cost to you; it never affects our data or rankings.