3CX Free Live Chat vs Crisp Live Chat
Updated 14 Oct 2026. 20 features compared side by side.
Free website live chat and click-to-call widget that connects WordPress to a 3CX phone system, with WhatsApp, Facebook and SMS in the same agent…
French-built hosted chat and shared inbox with a free 2-seat plan and flat per-workspace paid plans adding omnichannel, the Hugo AI agent and ticketing.
Choose 3CX Free Live Chat if…
- You prefer the more widely used option
Choose Crisp Live Chat if…
- You need WooCommerce integration and helpdesk & ticketing
- You want the more complete feature set (97/100 vs 72/100)
Crisp Live Chat has 2 that 3CX Free Live Chat lacks, including WooCommerce integration and Helpdesk & ticketing. Both include 15 of the 20 features we track. 2 features are not yet verified for one or both plugins.
At a glance
Feature comparison
Click a screenshot to see both plugins side by side.
3CX Free Live Chat Crisp Live ChatChat & channels6/66/6
Website chat bubble connected to agents in the 3CX web client and apps.
Free website chat widget with unlimited conversations.
Inbound WhatsApp messages handled in the same 3CX inbox; free edition includes it.
WhatsApp Business is part of the omnichannel inbox on Essentials.
Live chat, WhatsApp, Facebook and SMS/MMS in one agent interface.
Email inbox from Mini; WhatsApp, Instagram, Messenger, SMS, Line and Viber on Essentials.
Agents reply from 3CX iOS, Android, Windows and web client apps.
Mobile apps on Free; desktop apps for Windows and macOS.
Offline form appears automatically when agents are away; submissions arrive as chats.
Free plan collects contact form messages in the inbox; visitors can continue by email.
Agents can send files to visitors, but website visitors cannot upload files.
Users can share screenshots, images and files; allowed types and limits vary by plan.
Automation & AI4/55/5
Workflow automation builder and omnichannel chatbot start on Essentials.
AI Agent can answer chat channels in V20 Update 10+; needs own OpenAI or xAI account.
Hugo AI agent: $5 credits (~90 conversations/mo) on Mini, more on higher plans.
Custom greetings for different chat stages and business hours; no page or behaviour triggers confirmed.
Chat triggers based on visitor behaviour start on Mini.
Quick response templates for live chat, WhatsApp, Facebook and SMS replies.
Shortcuts (saved replies) start on Mini; not on Free.
Greetings follow business hours and the offline form takes over out of hours.
Availability schedule shows the chatbox only during set hours.
Stores & teams3/55/5
No WooCommerce integration; the plugin only embeds the 3CX widget.
Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
Visitor profiles show name, location and pages browsed.
Several agents share and transfer queries; free edition covers up to 10 users.
Free plan includes 2 seats; Mini 4, Essentials 10, Plus 20+.
Chats route to queues or extensions with polling strategies; one agent takes ownership.
Routing rules, assignment and sub-inboxes on Essentials.
Queue performance, agent statistics and abandoned chat reports, schedulable by email.
Analytics on Essentials; advanced custom reporting on Plus.
Platform & privacy2/43/4
Free 3CX edition for up to 10 users with hosting, no time limit or card needed.
Free forever with 2 seats and unlimited conversations.
Requires a 3CX hosted or self-managed system; WordPress only shows the widget.
Plugin links to a hosted Crisp workspace; conversations live in Crisp.
GDPR consent message, data kept on your 3CX instance and auto-delete after set months.
All data held on EU servers, DPA available, and a privacy mode that delays sessions.
Chats can be taken and marked dealt with, but there is no ticketing system.
Customer ticketing portal is a Plus plan feature.
Statuses: Yes Pro Add-on Partial 3rd-party No ?
Pricing compared
3CX Free Live Chat Freemium
| Free | $0 |
|---|---|
| 3CX Free | Free per year, Up to 10 users |
| 3CX Basic | €285 per year, 1 system (8 simultaneous calls) |
| 3CX Pro | €380 per year, 1 system (8 simultaneous calls) |
| 3CX AI | €715 per year, 1 system (8 simultaneous calls) |
Crisp Live Chat Freemium
| Free | $0 |
|---|---|
| Free | Free per month, 1 workspace |
| Mini | $45 per month, 1 workspace |
| Essentials | $95 per month, 1 workspace |
| Plus | $295 per month, 1 workspace |
Downloads trend
3CX Free Live Chat
12,214 downloads last week
Crisp Live Chat
3,773 downloads last week
Verdict
Crisp Live Chat scores higher on our feature checklist (97/100 against 72/100) and includes WooCommerce integration and helpdesk & ticketing that 3CX Free Live Chat does not. Check the features you rely on in the table below before deciding.
Biggest differences
3CX Free Live Chat: not included. Crisp Live Chat: included. Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
3CX Free Live Chat: not included. Crisp Live Chat: paid version (Plus). Customer ticketing portal is a Plus plan feature.
Written from the feature, pricing and install data on this page, not from hands-on testing. How we compare.
Which would you choose?
0 votes so far. Vote to see the results.
Compare something else
FAQ
Which is better, 3CX Free Live Chat or Crisp Live Chat?
Crisp Live Chat scores higher on our feature checklist (97/100 against 72/100) and includes WooCommerce integration and helpdesk & ticketing that 3CX Free Live Chat does not. Check the features you rely on in the table below before deciding.
Which has more features?
Crisp Live Chat includes 19 of the 20 features we track, against 15 for 3CX Free Live Chat. Feature count is only part of the picture; check which of the differences matter to you.
Is 3CX Free Live Chat free?
3CX Free Live Chat has a free version on WordPress.org. Paid plans start at €285/yr.
Is Crisp Live Chat free?
Crisp Live Chat has a free version on WordPress.org. Paid plans start at $45/mo.
Feature data last changed 14 Oct 2026. Spotted something wrong? Suggest an edit to 3CX Free Live Chat or Crisp Live Chat. Some links are affiliate links. We may earn a commission at no cost to you; it never affects our data or rankings.