3CX Free Live Chat vs Chaty
Updated 14 Oct 2026. 20 features compared side by side.
Free website live chat and click-to-call widget that connects WordPress to a 3CX phone system, with WhatsApp, Facebook and SMS in the same agent…
Floating chat widget that links visitors to WhatsApp, Messenger, Telegram, phone, email and 20+ other channels, with targeting and agents in Pro.
Choose 3CX Free Live Chat if…
- You need canned responses
Choose Chaty if…
- You need WooCommerce integration and works without a SaaS account
- You want the more complete feature set (78/100 vs 72/100)
- You prefer the more widely used option
- You weigh user ratings (5.0 vs 4.6 on WordPress.org)
3CX Free Live Chat includes 1 feature that Chaty lacks, including Canned responses; Chaty has 2 that 3CX Free Live Chat lacks, including WooCommerce integration and Works without a SaaS account. Both include 14 of the 20 features we track. 2 features are not yet verified for one or both plugins.
At a glance
Feature comparison
Click a screenshot to see both plugins side by side.
3CX Free Live Chat ChatyChat & channels6/66/6
Website chat bubble connected to agents in the 3CX web client and apps.
Real-time chat via Premio's separate Chatway service (free plan available) added as a channel.
Inbound WhatsApp messages handled in the same 3CX inbox; free edition includes it.
WhatsApp and WhatsApp Business channels with a pop-up chat window in the free version.
Live chat, WhatsApp, Facebook and SMS/MMS in one agent interface.
Around 25 channels in one widget, but each conversation continues in its own app.
Agents reply from 3CX iOS, Android, Windows and web client apps.
Chatway provides iOS and Android apps; otherwise replies happen in each messaging app.
Offline form appears automatically when agents are away; submissions arrive as chats.
Contact form channel collects messages; email delivery of leads needs Pro.
Agents can send files to visitors, but website visitors cannot upload files.
Files can be exchanged once chats move to WhatsApp or other apps; not in the widget.
Automation & AI4/54/5
Automations and workflows come with paid Chatway plans, not Chaty itself.
AI Agent can answer chat channels in V20 Update 10+; needs own OpenAI or xAI account.
Chatway AI Support Agent trained on site content, $0.50 per resolved conversation.
Custom greetings for different chat stages and business hours; no page or behaviour triggers confirmed.
Call-to-action bubble with time, scroll and exit-intent triggers; personalised pop-ups in Pro.
Quick response templates for live chat, WhatsApp, Facebook and SMS replies.
Only pre-set visitor messages; saved replies exist in Chatway, not Chaty.
Greetings follow business hours and the offline form takes over out of hours.
Show channels or the widget on chosen days, hours and dates.
Stores & teams3/54/5
No WooCommerce integration; the plugin only embeds the 3CX widget.
Pro pop-ups can insert WooCommerce product details via merge tags; no order lookup.
No live visitor list in Chaty; Chatway paid plans offer visitor insights.
Several agents share and transfer queries; free edition covers up to 10 users.
Chat agents let you list several contacts inside one channel.
Chats route to queues or extensions with polling strategies; one agent takes ownership.
Visitors pick an agent; separate widgets by page, language or country route traffic.
Queue performance, agent statistics and abandoned chat reports, schedulable by email.
Pro widget analytics and GA events count clicks per channel, not conversations.
Platform & privacy2/43/4
Free 3CX edition for up to 10 users with hosting, no time limit or card needed.
Free version has unlimited channels and no time limit.
Requires a 3CX hosted or self-managed system; WordPress only shows the widget.
Runs entirely in WordPress with data stored on your site; no account needed.
GDPR consent message, data kept on your 3CX instance and auto-delete after set months.
Data stored on your site, GDPR consent checkbox on the contact form.
Chats can be taken and marked dealt with, but there is no ticketing system.
No tickets or shared inbox in Chaty.
Statuses: Yes Pro Add-on Partial 3rd-party No ?
Pricing compared
3CX Free Live Chat Freemium
| Free | $0 |
|---|---|
| 3CX Free | Free per year, Up to 10 users |
| 3CX Basic | €285 per year, 1 system (8 simultaneous calls) |
| 3CX Pro | €380 per year, 1 system (8 simultaneous calls) |
| 3CX AI | €715 per year, 1 system (8 simultaneous calls) |
Chaty Freemium
| Free | $0 |
|---|---|
| Pro 1 Year | $59 per year, 1 site |
| Pro 2 Years | $89 one-off, 1 site |
| Pro Lifetime | $169 lifetime, 1 site |
Downloads trend
3CX Free Live Chat
12,214 downloads last week
Chaty
22,043 downloads last week
Verdict
Chaty scores higher on our feature checklist (78/100 against 72/100) and includes WooCommerce integration and works without a SaaS account that 3CX Free Live Chat does not. 3CX Free Live Chat still has the edge on canned responses. Check the features you rely on in the table below before deciding.
Biggest differences
3CX Free Live Chat: not included. Chaty: partial. Pro pop-ups can insert WooCommerce product details via merge tags; no order lookup.
3CX Free Live Chat: included. Chaty: not included. Quick response templates for live chat, WhatsApp, Facebook and SMS replies.
3CX Free Live Chat: not included. Chaty: included. Runs entirely in WordPress with data stored on your site; no account needed.
Written from the feature, pricing and install data on this page, not from hands-on testing. How we compare.
Which would you choose?
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FAQ
Which is better, 3CX Free Live Chat or Chaty?
Chaty scores higher on our feature checklist (78/100 against 72/100) and includes WooCommerce integration and works without a SaaS account that 3CX Free Live Chat does not. 3CX Free Live Chat still has the edge on canned responses. Check the features you rely on in the table below before deciding.
Which has more features?
Chaty includes 17 of the 20 features we track, against 15 for 3CX Free Live Chat. Feature count is only part of the picture; check which of the differences matter to you.
Is 3CX Free Live Chat free?
3CX Free Live Chat has a free version on WordPress.org. Paid plans start at €285/yr.
Is Chaty free?
Chaty has a free version on WordPress.org. Paid plans start at $59/yr.
Feature data last changed 14 Oct 2026. Spotted something wrong? Suggest an edit to 3CX Free Live Chat or Chaty. Some links are affiliate links. We may earn a commission at no cost to you; it never affects our data or rankings.