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Chaty
Floating chat widget that links visitors to WhatsApp, Messenger, Telegram, phone, email and 20+ other channels, with targeting and agents in Pro.
Free installs300K+WordPress.org, active
Est. Pro installs~31KLikely 20K–47K
Vendor claims400K+Vendor's own figure
Rating5.0/51,244 reviews
Price from$59/yrFreemium
Last updated28 Oct 2026Version 3.6.3
Overview
Chaty by Premio is a floating contact widget rather than a live chat inbox. It adds a button to your site that opens a menu of channels, so visitors can start a conversation in WhatsApp, Facebook Messenger, Telegram, Viber, Instagram, Slack, Discord, SMS, phone, email and about 25 channels in total. Replies happen in each messaging app, so there is no separate agent dashboard to staff.
The free version is unusually complete: you can add unlimited channels, set separate channels for mobile and desktop, show a call-to-action bubble with attention effects, and use time, scroll and exit-intent triggers. A WhatsApp pop-up window and a simple contact form are included, and all settings and form leads stay on your own site.
Chaty Pro adds the features teams usually need: several agents inside one channel, multiple widgets with page, language, country and traffic-source targeting, schedules by day, hour and date, widget analytics and Google Analytics events, contact form leads by email with reCAPTCHA and Mailchimp or Klaviyo, and pop-ups personalised with merge tags such as WooCommerce product details.
Live chat through Chatway
For real-time on-site chat, Premio offers Chatway, a separate live chat service that plugs into Chaty as a channel. Chatway has its own free plan (one seat, 50 conversations a month), mobile apps, canned responses and an optional AI support agent billed per resolved conversation. This is an external SaaS account, not part of the Chaty plugin.
Limitations
- Chaty itself does not host conversations, so there are no transcripts, file sharing or canned replies inside WordPress.
- Agents, business hours, targeting and analytics are Pro-only.
- Analytics count widget and channel clicks rather than chat outcomes.
Who should pick it: businesses that already talk to customers on WhatsApp or social apps and want one tidy button covering every channel. Teams that need a shared live chat inbox should pair it with Chatway or choose a dedicated live chat tool.
Best for: Sites that want one floating button for WhatsApp and many social or messaging channels without running a chat team.
Chaty's free version is one of the most generous multi-channel button plugins, and Pro is reasonably priced for agents and targeting. It is a contact launcher, not a help desk, so live chat and AI depend on Premio's separate Chatway service.
Pros
- Around 25 channels, unlimited in the free version
- Separate channels and widgets for mobile and desktop
- Time, scroll and exit-intent triggers for the call to action
- Settings and contact form leads stored on your own site
- Pro adds agents, schedules and country or traffic targeting
- Optional Chatway live chat channel from the same vendor
Cons
- Not a live chat inbox; replies happen in each messaging app
- Agents, business hours and analytics require Pro
- Analytics track clicks, not conversations
- Real live chat and AI need a separate Chatway account
Key features
What Chaty highlights on its WordPress.org page and its own website, split by version.
Free version WordPress.org
- Floating button with 25 channels
- Unlimited and duplicate channels
- WhatsApp pop-up chat window
- Basic contact form channel
- Separate mobile and desktop channels
- Call-to-action message with effects
- Time, scroll and exit-intent triggers
- Country-specific WhatsApp numbers
- Custom icons, colours and position
- RTL and page builder compatible
Pro / paid adds From $59/yr
- Multiple agents in one channel
- Multiple widgets per site
- Page, language and country targeting
- Traffic source and UTM targeting
- Days, hours and date scheduling
- Widget click analytics
- Google Analytics events
- Contact form leads by email
- Mailchimp and Klaviyo for leads
- Merge tags incl. WooCommerce products
- Pre-set WhatsApp messages
- Custom CSS and widget duplication
Feature checklist
17 of 20 features we track in Live Chat & WhatsApp, feature score 78/100
Chat & channels 6/6
Live chat widget Key
Real-time chat between visitors and your team.
Real-time chat via Premio's separate Chatway service (free plan available) added as a channel.
Via add-on
WhatsApp chat Key
WhatsApp buttons or WhatsApp conversations.
WhatsApp and WhatsApp Business channels with a pop-up chat window in the free version.
Included
Other channels
Messenger, Instagram, Telegram, email or SMS in one place.
Around 25 channels in one widget, but each conversation continues in its own app.
Included
Mobile & desktop apps
Reply from phone or desktop apps.
Chatway provides iOS and Android apps; otherwise replies happen in each messaging app.
Via add-on
Offline messages
Collect messages when nobody is online.
Contact form channel collects messages; email delivery of leads needs Pro.
Included
File & image sharing
Send files and images in chat.
Files can be exchanged once chats move to WhatsApp or other apps; not in the widget.
Partial
Automation & AI 4/5
Rule-based chatbot Key
Automated flows that answer common questions.
Automations and workflows come with paid Chatway plans, not Chaty itself.
Via add-on
AI chatbot Key
AI assistant trained on your site or help content.
Chatway AI Support Agent trained on site content, $0.50 per resolved conversation.
Via add-on
Proactive messages
Triggered greetings based on page, time or behaviour.
Call-to-action bubble with time, scroll and exit-intent triggers; personalised pop-ups in Pro.
Included
Canned responses
Saved replies for common questions.
Only pre-set visitor messages; saved replies exist in Chatway, not Chaty.
Not included
Business hours
Show availability and route out-of-hours chats.
Show channels or the widget on chosen days, hours and dates.
Paid version Pro
Stores & teams 4/5
WooCommerce integration Key
See orders and carts, or recommend products, in chat.
Pro pop-ups can insert WooCommerce product details via merge tags; no order lookup.
Partial
Visitor tracking
See who is on the site and which pages they view.
No live visitor list in Chaty; Chatway paid plans offer visitor insights.
Not included
Multiple agents Key
More than one team member can answer chats.
Chat agents let you list several contacts inside one channel.
Paid version Pro
Departments & routing
Route chats to the right team or agent.
Visitors pick an agent; separate widgets by page, language or country route traffic.
Paid version Pro
Chat history & analytics
Transcripts, response times and satisfaction ratings.
Pro widget analytics and GA events count clicks per channel, not conversations.
Partial
Platform & privacy 3/4
Generous free plan Key
Free plan with real use, not just a short trial.
Free version has unlimited channels and no time limit.
Included
Works without a SaaS account
Runs inside WordPress without an external chat platform.
Runs entirely in WordPress with data stored on your site; no account needed.
Included
GDPR & consent options
Consent before chat loads, data retention or EU hosting.
Data stored on your site, GDPR consent checkbox on the contact form.
Included
Helpdesk & ticketing
Turn chats into tickets or a shared inbox.
No tickets or shared inbox in Chaty.
Not included
Pricing
Free
$0On WordPress.org
Pro 1 Year
$59per year1 site
Plans also offered for 5, 50, 500 and 1,000 websites at higher prices. 30-day money-back guarantee.
Pro 2 Years
$89one-off1 site
Covers two years, then renews yearly.
Pro Lifetime
$169lifetime1 site
One-time payment for the single-site tier.
Prices are list prices from the vendor's site, checked 14 Oct 2026. Many vendors discount the first year.
How many sites use Chaty?
Free installs from WordPress.org, the vendor's own claim, and our estimate of paid installs.
Free version (WordPress.org)
300K+
Active installations reported by WordPress.org.
Vendor claim
400K+
Sites/users claimed on the vendor's website. source
Estimated Pro / paid installs
~31K
Our estimate, see method below.
How we estimated this: WordPress.org shows 300K+ free installs, which could mean anything from 300K to 400K. The vendor says 400K+ sites, so we put the free count halfway between the middle of that range and the vendor figure, at about 380K. Website scans by WPoptic find the paid plugin (folder chaty-pro) on 11,296 live sites; they find the free version on 122,873 sites against about 380K WordPress.org installs, so each site found stands for about 3.1, giving 34K. About 380K free installs x 4% (the usual share of free sites that also run the paid version when most features are free) gives 15K. Combining these (weighted average) gives about 31K. Likely range: 20K to 47K. This counts sites running the paid version, including sites whose licence has lapsed. Estimates are rough and based on public figures as of 14 Oct 2026.
Stats & health
Weekly downloads
22,238 downloads last week, 8.1M all time
Rating breakdown
| Version | 3.6.3 |
|---|---|
| Last updated | 28 Oct 2026 (5 days ago) |
| Tested up to | WordPress 7.1.4 |
| Requires | WordPress 4.7+ |
| Support threads (2 months) | 7 of 7 resolved |
| On WordPress.org since | 7 Aug 2018 |
Company & policy
| Refund policy | 30-day money-back (source, 14 Oct 2026) |
|---|
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FAQ
Is Chaty free?
Yes. Chaty has a free version on WordPress.org. Paid plans start at $59/yr.
How many sites use Chaty?
WordPress.org reports 300K+ active installations of the free version. The vendor claims 400K+ sites in total. We estimate around 31K sites run the paid version.
Does Chaty have live chat widget?
Yes: via add-on. Real-time chat via Premio's separate Chatway service (free plan available) added as a channel.
Does Chaty have whatsapp chat?
Yes: included. WhatsApp and WhatsApp Business channels with a pop-up chat window in the free version.
Does Chaty have rule-based chatbot?
Yes: via add-on. Automations and workflows come with paid Chatway plans, not Chaty itself.
Does Chaty have ai chatbot?
Yes: via add-on. Chatway AI Support Agent trained on site content, $0.50 per resolved conversation.
Does Chaty have woocommerce integration?
Yes: partial. Pro pop-ups can insert WooCommerce product details via merge tags; no order lookup.
Does Chaty have multiple agents?
Yes: paid version (Pro). Chat agents let you list several contacts inside one channel.
Does Chaty have generous free plan?
Yes: included. Free version has unlimited channels and no time limit.
Is Chaty a live chat plugin?
Not on its own. Chaty is a floating widget that opens WhatsApp, Messenger, Telegram, phone, email and other channels, and you reply in those apps. For on-site live chat, Premio's Chatway service can be added as a channel.
What does the free version include?
Unlimited channels, separate mobile and desktop channels, a call-to-action bubble with triggers, a WhatsApp pop-up and a basic contact form. There is no time limit.
What does Chaty Pro add?
Agents within a channel, multiple widgets, page, country, language and traffic-source targeting, scheduling by day, hour and date, widget analytics, email delivery of form leads and personalised pop-ups with merge tags.
How much is Chaty Pro?
The single-site plan is $59 per year, $89 for two years or $169 lifetime, with larger plans for more websites and a 30-day money-back guarantee.
Is Chaty GDPR friendly?
Chaty stores its data on your own site, and recent versions add a GDPR consent checkbox to the contact form. Conversations themselves take place in the third-party apps you link to.
Last updated 14 Oct 2026. Spotted something wrong? Suggest an edit.