Crisp Live Chat vs tawk.to Live Chat
Updated 14 Oct 2026. 20 features compared side by side.
French-built hosted chat and shared inbox with a free 2-seat plan and flat per-workspace paid plans adding omnichannel, the Hugo AI agent and ticketing.
Free hosted live chat with unlimited agents, ticketing and a knowledge base; paid add-ons cover branding removal, AI Assist and hired agents.
Choose Crisp Live Chat if…
- You want the more complete feature set (97/100 vs 91/100)
Choose tawk.to Live Chat if…
- You want the lower entry price ($29/mo vs $45/mo)
- You prefer the more widely used option
Crisp Live Chat and tawk.to Live Chat include the same 19 of the 20 features we track, so the choice comes down to pricing, approach and ecosystem.
At a glance
Feature comparison
Click a screenshot to see both plugins side by side.
Crisp Live Chat tawk.to Live ChatChat & channels6/66/6
Free website chat widget with unlimited conversations.
Real-time chat with visitors, free with unlimited agents.
WhatsApp Business is part of the omnichannel inbox on Essentials.
Help center guides cover connecting WhatsApp Business numbers to the inbox.
Email inbox from Mini; WhatsApp, Instagram, Messenger, SMS, Line and Viber on Essentials.
Messenger, WhatsApp, Telegram, Twilio SMS and email in one shared inbox; some marked beta on pricing.
Mobile apps on Free; desktop apps for Windows and macOS.
Native iOS, Android, Windows and macOS apps with push notifications.
Free plan collects contact form messages in the inbox; visitors can continue by email.
Offline form collects messages that land in the inbox and can become tickets.
Users can share screenshots, images and files; allowed types and limits vary by plan.
Files can be shared in chats.
Automation & AI5/55/5
Workflow automation builder and omnichannel chatbot start on Essentials.
Automated FAQ answers come from AI Assist (Apollo); free low-volume tier, paid from $29/mo.
Hugo AI agent: $5 credits (~90 conversations/mo) on Mini, more on higher plans.
AI Assist trained on site pages, documents, FAQs and shortcuts; paid from $29/mo after a small free tier.
Chat triggers based on visitor behaviour start on Mini.
Triggers send greetings based on URL, behaviour, location or past visits.
Shortcuts (saved replies) start on Mini; not on Free.
Shortcuts provide saved replies for common questions.
Availability schedule shows the chatbox only during set hours.
Widget scheduler sets when the chat is shown.
Stores & teams5/55/5
Crisp WooCommerce plugin shows order history in the inbox and handles refunds; Free includes e-commerce integrations.
WooCommerce support listed in changelog, but no cart or order data in chat.
Visitor profiles show name, location and pages browsed.
See who is on the site and what they are reading in real time.
Free plan includes 2 seats; Mini 4, Essentials 10, Plus 20+.
Unlimited agents for free, grouped into departments.
Routing rules, assignment and sub-inboxes on Essentials.
Departments with automatic routing and chat transfers.
Analytics on Essentials; advanced custom reporting on Plus.
Reports on chat volume, response times, missed chats and satisfaction ratings.
Platform & privacy3/43/4
Free forever with 2 seats and unlimited conversations.
Free with no limits on agents, chats or sites.
Plugin links to a hosted Crisp workspace; conversations live in Crisp.
Plugin embeds the hosted tawk.to widget; account required.
All data held on EU servers, DPA available, and a privacy mode that delays sessions.
GDPR compliance page, Data Processing Addendum and EU-US DPF certification.
Customer ticketing portal is a Plus plan feature.
Free built-in ticketing and support desk.
Statuses: Yes Pro Add-on Partial 3rd-party No ?
Pricing compared
Crisp Live Chat Freemium
| Free | $0 |
|---|---|
| Free | Free per month, 1 workspace |
| Mini | $45 per month, 1 workspace |
| Essentials | $95 per month, 1 workspace |
| Plus | $295 per month, 1 workspace |
tawk.to Live Chat Freemium
| Free | $0 |
|---|---|
| Free | Free per month, Unlimited |
| Remove Branding add-on | $29 per month, 1 site |
| AI Assist add-on | $29 per month, 1 site |
Downloads trend
Crisp Live Chat
3,773 downloads last week
tawk.to Live Chat
3,094 downloads last week
Verdict
Crisp Live Chat scores higher on our feature checklist (97/100 against 91/100). Paid plans start at $45/mo for Crisp Live Chat and $29/mo for tawk.to Live Chat. Check the features you rely on in the table below before deciding.
Written from the feature, pricing and install data on this page, not from hands-on testing. How we compare.
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FAQ
Which is better, Crisp Live Chat or tawk.to Live Chat?
Crisp Live Chat scores higher on our feature checklist (97/100 against 91/100). Paid plans start at $45/mo for Crisp Live Chat and $29/mo for tawk.to Live Chat. Check the features you rely on in the table below before deciding.
Which has more features?
They are level: both include 19 of the 20 live chat & whatsapp features we track.
Is Crisp Live Chat free?
Crisp Live Chat has a free version on WordPress.org. Paid plans start at $45/mo.
Is tawk.to Live Chat free?
tawk.to Live Chat has a free version on WordPress.org. Paid plans start at $29/mo.
Feature data last changed 14 Oct 2026. Spotted something wrong? Suggest an edit to Crisp Live Chat or tawk.to Live Chat. Some links are affiliate links. We may earn a commission at no cost to you; it never affects our data or rankings.