1
Crisp Live Chat Paid version Essentials
Routing rules, assignment and sub-inboxes on Essentials.
97feature score
WordPress Live Chat & WhatsApp Plugins with Departments & routing
Route chats to the right team or agent. 8 of the 8 plugins we track include it.
2
tawk.to Live Chat Included
Departments with automatic routing and chat transfers.
91feature score
3
Tidio Paid version Growth
Automatic chat assignment from Growth; departments-based routing on Plus.
92feature score
4
Chaty Paid version Pro
Visitors pick an agent; separate widgets by page, language or country route traffic.
78feature score
5
LiveChat Included
Smart and manual chat assignment on all plans; routing rules tier not clear.
85feature score
6
3CX Free Live Chat Included
Chats route to queues or extensions with polling strategies; one agent takes ownership.
72feature score
7
Joinchat Paid version Premium
Agents shown per page, by schedule or in random order; random phone rotation.
66feature score
8
Click to Chat Paid version Pro
Per-agent hours, random number rotation and per-page or per-language numbers.
50feature score