1
Crisp Live Chat Paid version Essentials
Analytics on Essentials; advanced custom reporting on Plus.
97feature score
WordPress Live Chat & WhatsApp Plugins with Chat history & analytics
Transcripts, response times and satisfaction ratings. 8 of the 8 plugins we track include it.
2
tawk.to Live Chat Included
Reports on chat volume, response times, missed chats and satisfaction ratings.
91feature score
3
Tidio Included
Basic analytics on all plans; advanced analytics from Growth.
92feature score
4
Chaty Partial
Pro widget analytics and GA events count clicks per channel, not conversations.
78feature score
5
LiveChat Included
Basic reports on Essential; team and agent performance reports on Growth.
85feature score
6
3CX Free Live Chat Included
Queue performance, agent statistics and abandoned chat reports, schedulable by email.
72feature score
7
Joinchat Partial
Free clicks counter plus GA4, GTM and Pixel events; AI adds conversation reports.
66feature score
8
Click to Chat Partial
Click events to GA, GTM, Meta Pixel and Google Ads; no conversation reports.
50feature score