1
Crisp Live Chat Paid version Mini
Shortcuts (saved replies) start on Mini; not on Free.
97feature score
WordPress Live Chat & WhatsApp Plugins with Canned responses
Saved replies for common questions. 5 of the 8 plugins we track include it.
2
tawk.to Live Chat Included
Shortcuts provide saved replies for common questions.
91feature score
3
Tidio Paid version Growth
Saved replies are called macros and start on the Growth plan.
92feature score
4
LiveChat Included
Private canned responses on Essential; shared ones on Growth.
85feature score
5
3CX Free Live Chat Included
Quick response templates for live chat, WhatsApp, Facebook and SMS replies.
72feature score